At cahayatoto, we take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and the choices you have. By using our platform, you agree to the practices described here. Our services are available only where local law permits.
If you have questions about this policy or want to exercise your data rights, our support team is ready to help through the channels below.
Send your privacy request or question to our dedicated support address and we will respond as promptly as possible.
Use the live chat feature on our site to speak directly with a support agent about any privacy concern in real time.
Browse our Help Centre for answers to common privacy questions and step-by-step guides on managing your account data.
We apply consistent data-handling practices across every part of cahayatoto so that your information is used fairly and responsibly.
We collect only the information necessary to operate your account and improve our service. Your data is never sold. We may share it with trusted service partners only as needed to deliver our platform.
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how our site is used. You can adjust cookie settings in your browser at any time.
We apply access controls to limit who within our organisation can view your personal data. Keep your password private and do not share your login credentials with anyone.
We retain your personal data for as long as your account is active or as required by applicable law. You may request deletion of your data by contacting our support team directly.
cahayatoto operates under applicable data-protection laws relevant to the jurisdictions in which our services are offered. Our services are available only where local law permits, and we apply those legal standards to every decision about your personal information. When you create an account, we collect identification and contact details needed to verify eligibility and process transactions. Payment activity processed through local methods such as DANA, OVO, and GoPay is handled in accordance with the applicable financial-data obligations in each transaction context. We do not store full payment credentials on our servers; transaction references are retained only as long as legally required for record-keeping and dispute resolution. We may update this policy from time to time to reflect changes in law or our services. When we do, we will revise the effective date shown at the top of this page and, where required, notify you directly. Continued use of cahayatoto after a policy update constitutes acceptance of the revised terms. If you disagree with any change, you may close your account and request data deletion before the update takes effect. For jurisdiction-specific inquiries, please contact us through the support channels listed on this page.
Transaction references from DANA payments are retained only as required by applicable record-keeping rules.
OVO payment data is processed by the relevant payment provider; we store only the reference needed for your transaction history.
GoPay transaction details follow the same limited-retention approach and are never used for purposes beyond your account history.
We collect information you provide when registering, such as your name, email address, and contact details, as well as usage data generated while you browse and interact with our platform. We collect only what is necessary to operate your account and improve our service.
You may request a copy of the personal data we hold about you by contacting our support team via email or live chat. We will respond to verified access requests within the timeframe required by applicable law.
Yes. You may request deletion of your personal data by reaching out to our support team. We will process your request in line with our legal obligations, which may require us to retain certain records for a minimum period before deletion.
We do not sell your data. We may share it with trusted service partners strictly as needed to deliver our platform, process payments, or comply with legal requirements. Any such sharing is governed by appropriate data-processing agreements.
We use cookies to maintain your session, remember preferences, and gather anonymised usage statistics. You can manage or disable cookies through your browser settings, though some features may not work as expected if cookies are turned off.
You can contact our privacy support team through email, live chat, or the Help Centre. Describe your concern clearly and include your account details so we can verify your identity and respond accurately.