cahayatoto is committed to operating transparently and responsibly. This page outlines your rights, our obligations, and the standards we follow when collecting, using, and protecting your information. Access to our services is available only where local law permits.
If you have questions about this policy or need to exercise your rights, reach us through any of the following channels.
Send your policy or data requests directly to our support email address for a written response within a reasonable timeframe.
Use the live chat feature on our site for immediate guidance on policy questions, account concerns, or data inquiries.
Browse our Help Center for detailed answers to common legal and privacy questions before submitting a formal request.
cahayatoto applies consistent standards across data handling, security, and user rights to ensure your experience is safe and fair.
We collect only the information necessary to operate your account and improve our services. Your data is used for service delivery, security, and compliance purposes, not sold as a product.
We use cookies to maintain session state, remember preferences, and analyse site performance. You may adjust cookie settings in your browser at any time, though some features may be affected.
We apply access controls to protect your information. Keep your password private and contact us immediately if you suspect unauthorised access.
We retain your data for as long as your account is active or as required by applicable law. You may request access to, correction of, or deletion of your data by contacting our support team.
This legal notice applies to all users accessing cahayatoto services from Indonesia and any other jurisdiction where access is permitted by local law. By creating an account or using our platform, you acknowledge that you have read and understood these terms. We process personal information including account credentials, transaction history, and usage data to deliver our services securely and in accordance with our obligations. Payments processed through local methods such as DANA, OVO, and GoPay are subject to the terms of those respective providers in addition to our own. We may share data with trusted service partners where necessary to process transactions, prevent fraud, or meet legal requirements. We do not warrant uninterrupted availability of services and reserve the right to update this policy when required by regulatory or operational changes. Users will be notified of material changes through in-platform notices or email. Continued use of cahayatoto after such notice constitutes acceptance of the updated terms. If any provision of this policy is found to be unenforceable under applicable law, the remaining provisions continue in full force. For jurisdiction-specific concerns or formal complaints, please contact our support team using the channels listed on this page. This policy does not override rights granted to you under mandatory local consumer or data protection law.
Payments via DANA are governed by DANA's own terms alongside our policy.
OVO payment terms apply jointly with cahayatoto's transaction policy.
GoPay users are subject to both GoPay's provider terms and our platform rules.
We notify users of significant policy changes via email or on-platform notice.
Services are available only where local law permits; users are responsible for verifying local compliance.
We collect information you provide when registering an account, such as contact details and credentials, as well as usage data generated during your sessions. This information is used solely to operate and improve our services.
Yes. You may request access to the personal data we hold about you by contacting our support team through email or live chat. We will respond within a reasonable timeframe in accordance with applicable law.
Submit a deletion request through our support channels. We will process your request subject to any legal retention obligations we are required to meet before removing your information from our systems.
We may share data with trusted partners where necessary to process payments through services like DANA, OVO, and GoPay, prevent fraud, or comply with legal requirements. We do not sell your personal data.
Cookies help us maintain your session, remember your preferences, and understand how users navigate our site. You can manage or disable cookies through your browser settings, though this may affect some site functionality.
You can reach our support team via email or live chat as listed on this page. For formal data requests or complaints, written requests submitted by email receive a documented response.